Support FAQ

How do I place an order?

Simply browse our products, select your desired peptides, add them to your cart, and proceed to checkout. We accept all major credit cards and offer secure payment processing. Your order will be processed immediately upon payment confirmation.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover. All transactions are processed through secure, encrypted payment gateways to protect your information.

Can I modify or cancel my order?
Orders can be modified or cancelled within 1 hour of placement. After this window, orders enter processing and cannot be changed. Contact support@sorabiolabs.com immediately if you need to make changes.

Shipping

How long does shipping take?

Orders are processed within 0-2 business days. Standard shipping typically arrives within 3-5 business days from fulfillment. Express and overnight options are available at checkout. Every order includes free shipment protection.

Do you ship internationally?

Currently, we ship within the United States only. We're working on expanding our shipping capabilities to serve researchers worldwide. Sign up for our newsletter to be notified when international shipping becomes available.

How are peptides packaged for shipping?

All peptides are shipped in insulated packaging with ice packs when necessary to maintain stability. Each vial is securely cushioned to prevent damage during transit. Temperature-sensitive products are clearly marked for proper handling.

Products

What is the purity of your peptides?

All our peptides are manufactured to 99%+ purity standards. Each batch undergoes rigorous third-party HPLC and Mass Spectrometry testing. Certificates of Analysis (CoA) are available for every product on the product page.

How should I store my peptides?

Lyophilized (powder) peptides should be stored at -20°C for long-term storage or 2-8°C (refrigerator) for short-term. Always protect from light and avoid repeated freeze-thaw cycles.

What is the shelf life of your peptides?

Lyophilized peptides have a shelf life of 2+ years when stored properly at -20°C. Each product includes a lot-specific expiration date.

What is Amino H2O?

Amino H2O is sterile water containing 0.9% benzyl alcohol as a preservative. It is a standard laboratory supply used in research settings. We offer Amino H2O in our store as research supply.

Quality & Testing

Are your peptides third-party tested?

Yes, every batch is tested by independent, accredited laboratories using HPLC for purity verification and Mass Spectrometry for identity confirmation. Test results are published on each product page as Certificates of Analysis (CoA).

How do I access Certificates of Analysis?

CoAs are available on each product page. Simply click the 'Certificate of Analysis' link to view or download the current batch's test results. You can also request specific CoAs by emailing support@sorabiolabs.com with your order number.

Where are your peptides manufactured?

Our research peptides are synthesized in USA-based facilities following documented internal quality procedures. We maintain complete supply chain transparency and never source from overseas manufacturers.

Returns & Support

What is your return policy?

We offer damage protection on every order. If your product arrives damaged in transit, contact us with photos for a one-time replacement. All claims require photo evidence and are subject to review. One replacement per customer per order. Reconstituted products are not eligible. We do not offer refunds for change of mind or misuse.

How do I contact customer support?
Email us at support@sorabiolabs.com for any questions or concerns. We typically respond within 24 hours on business days.
Do you offer bulk or wholesale pricing?
Yes, we offer competitive bulk pricing for research institutions and high-volume customers. Contact support@sorabiolabs.com with your requirements for a custom quote. Bulk orders may also qualify for expedited shipping and dedicated support.

Still have questions?

Our support team is here to help with any questions not covered above.
Email Support